Return and Refund

1. Overview

We strive to provide high-quality services and maintain a transparent refund policy. Refund eligibility depends on service conditions and compliance with stated criteria. We handle refund requests promptly and fairly. Customers must review the terms before making a purchase.

2. Eligibility for Refunds

Refunds are processed only for qualifying services that meet the stated criteria. Customers must submit refund requests within the specified period. Refund requests must include valid reasons and supporting documentation if required. Refunds are not applicable to services that have already been delivered.

3. How to Request a Refund

Requests must be submitted in writing within the eligible timeframe, providing relevant details. Customers should contact our support team to initiate the refund process. We assess each case individually and strive for a fair resolution. Approved refunds are credited using the original payment method.

4. Processing Time

Refund requests are reviewed, and decisions are communicated within a specified period. Processing times may vary based on the nature of the service. Approved refunds are credited using the original payment method where possible. Refund processing fees may apply.

5. Exceptions to Refund Policy

Certain services may be non-refundable, depending on their nature. Digital products, personalized services, and consultations may not be eligible for refunds. Exceptions will be stated clearly at the time of purchase. If an exception applies, it will be communicated transparently.

6. Refund Denials

We reserve the right to deny refund requests that do not meet eligibility criteria. Fraudulent refund claims will be investigated and may result in account suspension. Refunds will not be issued for dissatisfaction without valid reasons. Any disputes regarding refunds can be escalated to customer support.

7. Changes to This Policy

StoneFund reserves the right to modify this refund policy at any time. Changes will be communicated on our website and will apply to future transactions. Continued use of our services implies agreement with the revised policy. Customers are encouraged to review the policy periodically.

8. Contact Information

Address: 27 Norwich St, City of London, London, United Kingdom
Phone: +44 20 8336 0096
Email: [email protected]